A good phone menu feels like a shortcut. It should answer a common question or move the caller closer to a person—not create a maze.
Available on every plan
Automated attendant access is available on Basic, Plus, and Advanced. Customers can manage supported settings through their own portal. Gemini Lines can also program and test the initial flow, with setup work scoped to the amount of planning, programming, training, and support required.
What a simple attendant can do
- Welcome callers and identify the business.
- Offer choices such as appointments, billing, or general help.
- Send a selection to one person, a group, voicemail, or information.
- Provide a clear fallback when the caller makes no selection.
- Present a different flow when the business is closed when that routing is configured.
Keep the menu short
Most small businesses do not need a deeply nested phone tree. Three or four useful choices, a way to reach general help, and a clear closed-hours message are often enough. We can expose options the business may not have considered without building complexity for its own sake.
Greetings and recordings
You may record your own greetings. We can help with wording and AI-assisted prompt drafts at no additional charge. If a professional voice recording is preferred, we can point you toward an outside recording service; that service is not included in Gemini Lines pricing.
Setup cost follows the work
A simple configuration may be included or require little setup. More involved programming, training, and launch support can range up to approximately $1,000. The scope is agreed before the work begins.