Basic · Plus · Advanced
Compare the plans side by side.
The plans are starting points, not rigid boxes. This comparison shows the usual fit; your written proposal will confirm the exact services, usage, and configuration.
Plan comparison
Choose based on how you communicate.
Basic keeps calling simple. Plus adds messaging and teamwork. Advanced adds higher-value call handling and productivity options.
| Capability | Basic | Plus | Advanced |
|---|---|---|---|
| Calling and everyday access | |||
| Local business number when needed | Included | Included | Included |
| Mobile and desktop apps | Included | Included | Included |
| Click-to-call links | Included | Included | Included |
| Customizable speed dials | Included | Included | Included |
| Business calling | Included | Included | Included |
| Voicemail and notifications | Included | Included | Included |
| Call history and contacts | Included | Included | Included |
| Customer portal access | Included | Included | Included |
| Microsoft 365 single sign-on | Case by case | Case by case | Case by case |
| Galaxy Watch companion app | Case by case | Case by case | Case by case |
| Automated attendant and menus | Included | Included | Included |
| Physical desk phones | Case by case | Case by case | Case by case |
| Customer messaging | |||
| Inbound business texting | — | Available* | Available* |
| Outbound SMS and MMS | — | Available* | Available* |
| Shared texting | — | Available* | Available* |
| Group messages and attachments | — | Available* | Available* |
| Unread status for follow-up | — | Available* | Available* |
| Contact-card sharing | — | Available* | Available* |
| Specialized messaging workflows | Case by case | Case by case | Case by case |
| Call handling and teamwork | |||
| Simple call routing | Included | Included | Included |
| Shared lines and call groups | — | Available | Available |
| Business-hours routing | — | Available | Available |
| Advanced routing and call flows | — | — | Available |
| Greetings and hold experience | Case by case | Case by case | Case by case |
| Advanced and specialized tools | |||
| Call recording | — | — | Option available |
| Voicemail transcription | — | — | Option available |
| Fax options | — | — | Option available |
| Expanded reporting | — | — | Available |
| Microsoft Teams and integrations | Case by case | Case by case | Case by case |
| Call center capabilities | Case by case | Case by case | Case by case |
Available means the capability is supported at that level, with exact usage and configuration confirmed in the proposal. An asterisk marks messaging that requires an enabled number, usage allowance, and completed A2P/10DLC registration for outbound messaging on U.S. 10-digit numbers.
Case by case does not mean expensive or complicated. It means we first confirm what fits your devices, workflow, and agreement.
A conversation, not a sales queue
Still not sure which plan fits?
That is exactly what the initial conversation is for. Tell us how the business works today, and we’ll recommend a sensible starting point.