Text customers as the business—not from your personal inbox.

The goal is not to send more messages. It is to put useful, expected conversations on a number that belongs to the business.

Everyday uses that make sense

• Confirm an appointment, pickup time, or service window.
• Receive a photo connected to a repair, estimate, order, or customer question.
• Answer a customer who texts the number published on the website or sign.
• Keep follow-up attached to the business identity instead of an employee’s phone.
• Let authorized teammates share conversations when responsibility moves between people.
• Mark a conversation unread when it needs follow-up later.
• Send or receive a supported contact card when sharing someone’s details is useful.

Registration is part of a responsible launch

Outbound business messaging on U.S. 10-digit numbers requires A2P/10DLC registration and carrier approval before it is enabled. We document the business, intended use, examples, consent path, and opt-out handling needed for the selected use case. Approval and delivery are controlled by carriers and their partners, not guaranteed by Gemini Lines.

What the planning allowance means

Messaging is $10 per enabled number per month and includes up to 250 billed SMS units and 25 MMS messages for normal conversational use. Inbound and outbound usage count together. Long or specially encoded texts can use more than one billed SMS unit. Additional usage is available in $5 blocks of 250 SMS units or 100 MMS messages.

Choose individual or shared responsibility

One person can handle the business number, or a small team can share customer conversations with the Plus plan. Conversations can be marked unread when they still need attention, but the team should still decide who owns monitoring, response timing, and opt-out requests so customers receive a consistent experience.